1
Configure SMTP in Email Settings
Open Email Settings, add your SMTP credentials, and verify the connection before relying on automated review requests.
Merchants setting up post-purchase review collection workflows.
Setup steps
2
Choose the template in Email Templates
Open Email Templates, preview the available request templates, and save the active one you want Atisam to use for outgoing review requests.
3
Set timing in Request Scheduling
Open Request Scheduling to choose the order trigger, delay, reminder rules, and when request emails should be generated.
4
Review request scope in Email Settings
Use Email Settings to control whether requests are sent per order or per product and to confirm the rest of the request-email behavior.
5
Use Request Reviews for monitoring
Open Request Reviews to track queued, sent, opened, clicked, reviewed, failed, skipped, and expired request records after the automation is running.
6
Test the customer flow
Send a sample email and confirm the review link opens the expected Write a Review form with verified-buyer tracking.
Common issues
Requests are not sending
Check SMTP verification, selected template status, request scope, order trigger, product eligibility, and scheduling rules.
Customer link does not verify buyer
Confirm the request token is from the generated review request email and has not expired.
Template save is blocked
Disabled templates cannot be selected for live request emails. Enable the template before saving it as the active request template.
Related guides
Merchant support
Need help from the Atisam team?
Reach out with your store URL, the page you were editing, and a short description of the issue. We will help you resolve setup, styling, or review workflow problems quickly.