1
Choose a request template
Open Email Templates and select the request template you want to use as the base for outgoing review emails.
Merchants who want review request emails to match their brand voice.
Setup steps
2
Customize copy and visual settings
Update the heading, message, CTA, logo, colors, review type details, and visible product information so the email matches your brand and request flow.
3
Preview the current state
Use the desktop and mobile preview modes to confirm the template layout before saving it.
4
Send a sample email
Send a sample message to verify the rendered email in a real inbox before making it the active request template.
5
Save the active template
Save the template to make it active for live review request emails. Disabled templates cannot be selected for sending.
Common issues
Variables show as text
Check that variable names use the supported double-brace format shown in the editor.
Template cannot be saved
A disabled template cannot be used for live review request emails. Enable it before trying to make it active.
Sample email looks different from preview
Resend the sample after changing logo, color, CTA text, or review details so the inbox reflects the latest saved state.
Email design looks off
Review the template content and branding choices first, then test again in your target email clients.
Related guides
Merchant support
Need help from the Atisam team?
Reach out with your store URL, the page you were editing, and a short description of the issue. We will help you resolve setup, styling, or review workflow problems quickly.