1
Review your KPI cards
The top row shows total reviews, published count, pending moderation, average rating, response rate, and the share of verified-buyer reviews.
Merchants who want to understand review quality, track email request performance, and identify top-reviewed products.
Setup steps
2
Use date presets to filter
Use the date selector to view the last 7 days, 30 days, 90 days, 12 months, or all-time results across the page.
3
Check the request funnel
The Request Funnel card shows sent, opened, clicked, and converted review requests so you can measure how well your email workflow is performing.
4
Identify top products
Top Reviewed Products highlights which products receive the most reviews and how their average ratings compare.
5
Track review sources
Review Sources breaks down where reviews came from, such as storefront submissions, review request emails, or imported review records.
Common issues
Request funnel shows 0 sent
Review requests only appear after SMTP is configured, an active request template is selected, and request scheduling rules are enabled.
Open or click rate is low
Test a different request template and delivery timing. Low engagement usually points to template content, delivery setup, or scheduling choices.
Analytics data looks wrong
Analytics respects the selected date range. Confirm you are viewing the intended period before comparing totals or trends.
Related guides
Merchant support
Need help from the Atisam team?
Reach out with your store URL, the page you were editing, and a short description of the issue. We will help you resolve setup, styling, or review workflow problems quickly.