1
Add your main recipients
Open Settings > Admin Notifications and add the primary team email addresses that should receive review alerts.
Merchants routing review alerts to support, marketing, or operations inboxes.
Setup steps
2
Configure negative review routing
Choose the rating threshold that should count as negative and optionally send those alerts to a separate inbox.
3
Verify delivery behavior
Submit a test review and confirm the alert arrives at the expected recipient list based on the configured threshold.
Common issues
No email arrived
Check the recipient addresses, spam folders, SMTP verification state, and whether notifications are being routed to a different negative-review inbox.
Too many alerts
Reduce the recipient list or adjust the negative-review threshold so only the reviews that need attention trigger separate alerts.
Related guides
Merchant support
Need help from the Atisam team?
Reach out with your store URL, the page you were editing, and a short description of the issue. We will help you resolve setup, styling, or review workflow problems quickly.