1
Choose the publishing mode
Use the moderation mode to decide whether new reviews publish immediately or remain pending until you approve them.
Merchants who want control over review quality, spam, and publishing speed.
Setup steps
2
Set the review quality rules
Configure rules such as minimum rating to publish, blocked keywords, verified-buyer only mode, duplicate review handling, and minimum review length.
3
Moderate from the Reviews page
Use the Reviews page to approve, reject, archive, mark spam, or reply publicly to customer reviews.
Common issues
Reviews stay pending
Check whether manual moderation, verified-buyer only mode, or your minimum-rating publish rule is holding the submission.
Low-quality or spam reviews still appear
Tighten blocked keywords, minimum review length, and duplicate-review rules, then review the moderation queue more aggressively.
Related guides
Merchant support
Need help from the Atisam team?
Reach out with your store URL, the page you were editing, and a short description of the issue. We will help you resolve setup, styling, or review workflow problems quickly.